IT Career Switch – Terms and Conditions

(2025)

For Sales and Services Provided to Customers in the United States

Effective Date: November 1, 2025

All sales, services, and guarantees are governed by these U.S. Terms and Conditions and applicable U.S. federal and state law. By visiting or using our website or purchasing our products and/or services, you agree to be bound by these Terms. If you do not agree, you should not use our website or services.

1. DEFINITIONS

1.1 “Assessment” means internal exams, live labs, or other evaluations provided as part of our training packages.
1.2 “Consumer” means an individual acting primarily for personal, family, or household purposes under applicable U.S. law.
1.3 “Content” means any content in any form published on our website by us or any third party with our consent.
1.4 “Course” means any program, unit, or units of learning you purchase from us.
1.5 “Course Fees” means the amounts payable by you for the products or services.
1.6 “Course Materials” means all materials provided by us or our Course Providers following your enrollment, including online learning materials, logins, mentoring/tutoring, and assessments.
1.7 “Course Provider” means any vendor or provider whose materials we supply (e.g., Microsoft, CompTIA, Cisco, NEBOSH, or others).
1.8 “Learning Portal / Online Learning System” means an internet-based system hosted by us or a Course Provider for delivery and management of the Course.
1.9 “Order” means your offer to purchase products or services in accordance with these Terms.
1.10 “Recurring Billing Authorization” means your authorization for us to make recurring charges to your payment method for installments or subscriptions.
1.11 “Sales Tax” refers to any applicable U.S. state or local sales or use tax.
1.12 “Student” means a single user of any Online Learning System by unique username and password.
1.13 “Terminate/Termination” refers to ending an enrollment or these Terms as described herein.

2. INTERPRETATION

2.1 References to a person include individuals, corporations, LLCs, partnerships, and other legal entities.
2.2 Headings are for convenience only and do not affect interpretation. References to laws include updated or successor laws of similar intent.
2.3 This agreement is made only in the English language. If translated, the English version controls.
2.4 A reference to “including” means “including without limitation.”
2.5 If there is any conflict between these Terms and a Guarantee or policy expressly referenced herein, these Terms control unless the Guarantee provides greater consumer protection.

3. OUR CONTRACT WITH YOU

3.1 These Terms (and any applicable Recurring Billing Authorization) contain the entire agreement and supersede prior understandings.
3.2 Your Order is an offer. We accept only by written/email confirmation, which forms the contract. Digital content may be supplied promptly after acceptance.
3.3 We rely on third‑party providers and do not guarantee the availability of all advertised products/services. The Terms applicable to your Order are those posted on our website on the date of your Order.
3.4 If you buy products or services from us offline, these Terms still apply to the extent practicable.
3.5 We may revise these Terms to reflect changes in law, regulation, or our practices. Changes apply to orders placed after the change unless required by law to apply earlier.

4. YOUR OBLIGATIONS

4.1 Ensure Order details are complete and accurate and cooperate with us in all matters relating to the services.
4.2 Provide information and materials reasonably required to supply the services; you are responsible for their accuracy.
4.3 If our performance is prevented or delayed by your act/omission (“Default”), we may suspend performance and will not be liable for resulting costs or losses. You will reimburse our reasonable costs caused by your Default.
4.4 Evidence of cheating, exam misconduct, plagiarism, or policy violations may result in cancellation without refund, subject to applicable law.
4.5 You must comply with Course Rules and any vendor policies applicable to exams, vouchers, or certifications.

5. ACCEPTANCE OF YOUR ORDER

5.1 Quotes are valid for 14 calendar days unless withdrawn earlier by written notice.
5.2 Enrollment is limited to the license period specified for your Course or training package, commencing on the Enrollment Date.
5.3 You are solely responsible for ensuring you meet prerequisite skills or experience and for complying with Course Rules.
5.4 We may refuse or cancel an order if we suspect fraud, abuse, or misuse of promotions or policies.

6. PRICE AND PAYMENT

6.1 Prices are in U.S. Dollars (USD) and may be subject to applicable Sales Tax. Price changes do not affect confirmed Orders.
6.2 Payment must be made in advance via accepted methods (e.g., major credit/debit cards, ACH, or approved providers).
6.3 Installment plans: By agreeing to installments, you authorize recurring charges to your payment method until paid in full. A $30 fee may apply to each missed installment. Repeated missed payments may result in cancellation and immediate balance due.
6.4 Where packages include exams/assessments and any financing arrangement exists with us, at least 50% of exam/assessment‑related costs must be paid before booking.
6.5 If we owe you money, refunds/credits will be processed within a commercially reasonable time (generally within 10 business days after approval).
6.6 Currency conversion and cross‑border fees, if any, are your responsibility.
6.7 We reserve the right to continue collection attempts for failed payments for up to four months from the due date or refer to a third‑party collections service in accordance with law.

7. SECURITY OF YOUR PAYMENT METHOD

7.1 Online payments are processed by third‑party payment service providers who encrypt your card/bank details in a secure environment and comply with applicable security standards (e.g., PCI DSS).
7.2 We do not store full card numbers. You authorize us to store payment tokens to support recurring billing and refunds, consistent with applicable law and card network rules.
7.3 You must promptly notify us and your payment provider of suspected unauthorized charges.

8. CANCELLATION, REFUNDS, AND JOB GUARANTEE

8.1 Right to cancel (digital content): You may cancel within 14 calendar days of purchase if you have not accessed the digital Course Materials. Once you access any digital content (e.g., log in), the right to cancel is waived to the extent permitted by law.
8.2 Refund timing: Approved refunds are issued within 10 business days to the original payment method, subject to processor timelines.
8.3 Job Guarantee: If you successfully complete all required training/assessments and cooperate fully in the job search process, and we are unable to secure you a qualifying job opportunity within 12 weeks of completion, we will refund 100% of your Course Fees (excluding official exam costs and third‑party fees). Eligibility includes completion of all steps, payment of all fees, truthful representations, timely responses, and attendance at interviews within a reasonable distance (or remote if applicable).
8.4 Truth‑in‑advertising: Our job guarantee is offered in good faith and in compliance with the U.S. Federal Trade Commission Act. We do not promise or imply employment where prohibited by law; outcomes may vary. Some states require specific disclosures for training services; where required, we will provide those disclosures.
8.5 Nothing in this section limits mandatory rights under applicable state law (including New York and Texas consumer protection statutes).

9. LIABILITY FOR DEFECTS / SERVICE ISSUES

9.1 Examine Products/Services upon receipt and promptly report defects or technical issues to support at: studentcare@itcareerswitch.com.
9.2 We will make commercially reasonable efforts to remedy confirmed issues without undue delay. You agree to provide diagnostic information reasonably required to address the issue.
9.3 We do not guarantee that Course Materials will be error‑free or up to date at all times, and Course Providers may change content after purchase. This alone does not entitle you to a refund unless mandated by law.
9.4 We are not responsible for your inability to access the Learning Portal due to issues beyond our control (e.g., local device, ISP performance, firewall settings).

10. DELIVERY OF PRODUCTS AND SERVICES

10.1 Digital access credentials are generally delivered within 3–5 business days of enrollment to the email you provide.
10.2 Delivery dates are estimates. We are not liable for delays caused by third‑party Course Providers or events outside our control.
10.3 Some services are hosted by Course Providers; their availability and scheduling are outside our direct control.
10.4 You are responsible for ensuring your system meets published technical requirements before purchasing.

11. CV / RÉSUMÉ RE-BUILDS

11.1 Available only to Students who have completed all required steps on their package and satisfied payment obligations.
11.2 We may request updated information or documents to complete a résumé re‑build.

12. TRAINING PACKAGES INCLUSIVE OF EXAMS

12.1 If your package includes exams, you must sit those exams within your original license period unless otherwise agreed.
12.2 Exam vouchers are released only after prerequisite steps are completed and only one voucher per exam in a series is provided.
12.3 Exam bodies may change fees; you are responsible for any increase after your purchase but before booking.
12.4 Vendor exam terms (e.g., Microsoft/CompTIA/Cisco/NEBOSH) apply, and you must understand and follow those rules.

13. TRANSFERRING AND EXCHANGING COURSES

13.1 Student enrollments are personal and non‑transferable except that, for corporate purchases, we may consent to internal transfers within the same organization at our discretion.
13.2 We may allow you to apply Course Fees as a credit against another Course if requested within seven (7) business days of your Enrollment Date, provided you cease access to the original Course and destroy any downloaded materials.
13.3 Any transfer or exchange is at our discretion and may be subject to an administrative fee.

14. TAXES AND EXPORT COMPLIANCE

14.1 Sales and use tax: You are responsible for any applicable state or local sales/use taxes unless an exemption applies. We will collect and remit tax where legally required.
14.2 Cross‑border sales: If you purchase from outside the U.S., you are responsible for compliance with your local laws and any import/export restrictions.
14.3 Export controls: You agree to comply with U.S. export control and sanctions laws regarding access to Course Materials.

15. RETURNS (NON‑CONSUMER/CORPORATE PURCHASES)

15.1 Corporate or institutional purchases are subject to these Terms, and cancellations/returns are evaluated in accordance with Section 8 and applicable law.
15.2 We may provide credits rather than refunds for corporate purchases, as permitted by law.

16. U.S. CONSUMER RIGHTS SUMMARY

16.1 Federal Trade Commission Act: Prohibits unfair or deceptive acts. Marketing claims (including job guarantees) must be truthful and substantiated.
16.2 Truth in Lending/Recurring Billing: For installment plans, disclosures must be clear; we obtain your express authorization for recurring charges.
16.3 Magnuson‑Moss Warranty Act: Applies to written warranties on consumer products. Educational services typically are not “consumer products”; we nonetheless honor express commitments made in these Terms.
16.4 State laws (including New York and Texas): Additional consumer protections may apply, including specific disclosure and refund timing rules for training/educational services. Where state law grants you greater rights, those prevail.

17. YOUR ACCOUNT WITH US

17.1 You agree to provide accurate and up‑to‑date information and to maintain the confidentiality of your login credentials.
17.2 You are responsible for all activities under your account. Notify us promptly of any unauthorized use and change your password.
17.3 We may suspend or terminate access for security reasons or suspected misuse, with notice where practicable.

18. HOW WE HANDLE YOUR ACCOUNT CONTENT AND PERSONAL DATA

18.1 We comply with applicable U.S. federal and state privacy laws, including the FTC Act, the California Consumer Privacy Act (CCPA), and Nevada privacy law (NRS 603A), as further detailed in our Privacy Policy below.
18.2 If you provide personal data about a third party, you represent you have a lawful basis to do so and agree to inform them of our Privacy Policy.
18.3 Report any security breach or unauthorized use to: applications@itcareerswitch.com.
18.4 We may process and store data in the U.S. and other countries, subject to applicable law.

19. REMOVAL OF OFFENSIVE CONTENT

19.1 We may, but are not obligated to, monitor activity on our website. We may remove content at our discretion where we reasonably believe it violates law or policy.
19.2 Submit complaints to: applications@itcareerswitch.com. We will investigate and act as we deem appropriate.
19.3 We may preserve information where required by law or to protect our rights.

20. SECURITY OF OUR WEBSITE

20.1 You agree not to interfere with or attempt to compromise the security, integrity, or functionality of our website or systems.
20.2 You may create hyperlinks to our website for lawful purposes, provided you do not portray us or our services falsely, misleadingly, or offensively.
20.3 You must not introduce malware, attempt unauthorized access, or conduct load/penetration tests without prior written consent.

21. INDEMNITY

21.1 You agree to indemnify and hold us harmless from claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, violation of law, or infringement of third‑party rights.
21.2 We will provide prompt notice of any claim and reasonably cooperate at your expense; you may not settle a claim that imposes obligations on us without our written consent.

22. YOUR RIGHTS AND LIMITATIONS OF LIABILITY IF YOU ARE A BUSINESS

22.1 To the extent applicable, we warrant that any tangible products (if provided) will conform in material respects to their description and be free of material defects on delivery.
22.2 We are not liable where defects arise from misuse, failure to follow instructions, alterations without consent, or normal wear and tear.
22.3 All other warranties (express or implied) are disclaimed to the fullest extent permitted by law.

23. LIMITATION OF LIABILITY

23.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot lawfully be limited.
23.2 To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, exemplary, or consequential damages, or lost profits/revenues/data, arising out of or related to your use of the services.
23.3 Our total aggregate liability arising out of or relating to these Terms shall not exceed the total Course Fees paid by you for the specific course giving rise to the claim.

24. EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)

24.1 We are not liable for delay or failure to perform due to events beyond our reasonable control, including labor disputes, utility failures, acts of God, war, civil commotion, malicious damage, compliance with laws, accidents, epidemics, fires, floods, storms, or failures of suppliers or hosting providers.
24.2 If a Force Majeure Event prevents performance for a material period, we may terminate on written notice without liability, except for refunds required by law.

25. INTELLECTUAL PROPERTY

25.1 All Intellectual Property Rights in or arising out of the services and Course Materials are owned by us or our licensors. Content is provided for your individual learning purposes only.
25.2 You may not copy, modify, publish, broadcast, distribute, or create derivative works from the Course Materials except as expressly permitted. One copy for personal study may be printed; no sharing or network storage is allowed.
25.3 Vendor license agreements (if any) apply. You must comply with any such licenses.

26. CONFIDENTIALITY

26.1 Each party will keep confidential information strictly confidential and disclose it only to those who need to know it to perform obligations, or as required by law or court/agency order.
26.2 Confidentiality obligations continue for three (3) years after termination, except for trade secrets which remain protected as long as they are trade secrets under applicable law.

27. DISPUTE RESOLUTION

27.1 If you are dissatisfied or have a complaint, contact: complaints@itcareerswitch.com (or update when available).
27.2 Before litigation, the parties agree to attempt in good faith to resolve disputes via informal negotiation or, if agreed, mediation or arbitration under commercially reasonable rules in Nevada.
27.3 Nothing prevents either party from seeking injunctive or equitable relief for misuse of intellectual property or breach of confidentiality.

28. MISCELLANEOUS

28.1 If any provision is invalid or unenforceable, it will be modified to the minimum extent necessary to be valid and enforceable; the remainder remains in effect.
28.2 No waiver of any right is effective unless in writing and does not operate as a waiver of any future breach.
28.3 Notices may be delivered by hand, first‑class mail, reputable courier, or email to the most recent address provided by the receiving party.
28.4 These Terms do not confer rights on any third party except as expressly stated.
28.5 We may assign or subcontract our rights or obligations; you may not assign without our prior written consent.
28.6 Except as set out in these Terms, no variation is effective unless in writing and signed by us.

29. GOVERNING LAW AND JURISDICTION

29.1 These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the State of Nevada, without regard to its conflicts of laws rules.
29.2 The state and federal courts located in Nevada have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the services, and each party consents to personal jurisdiction and venue in those courts, except where prohibited by law.

PRIVACY POLICY (INTEGRATED)

A. Information We Collect
• Personal Identifiers (e.g., name, email, phone, address).
• Account and Authentication Data (e.g., login credentials).
• Payment Information (processed by third‑party providers; we store tokens only).
• Usage Data (e.g., IP address, device/browser type, pages viewed, timestamps).
• Cookie/Tracking Data (as needed to operate and improve services).

B. How We Use Information
• To provide, operate, and improve services.
• To manage enrollments, payments, and customer support.
• To send service communications and updates.
• To detect, prevent, and address security or technical issues.
• To comply with legal obligations and enforce our Terms.

C. Sharing of Information
• We share personal information with: (i) service providers (e.g., hosting, analytics, payment processors), (ii) professional advisors (e.g., auditors, lawyers), (iii) governmental authorities where legally required, and (iv) potential employers or partners as part of placement support where you consent or as allowed by law.

D. Your Privacy Rights
• Depending on your state, you may have rights to access, correct, delete, or opt out of certain processing (e.g., CCPA opt‑out of sale/share).
• To exercise rights, contact: privacy@itcareerswitch.com (or update when available). We will verify requests as required by law.

E. Data Security & Retention
• We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
• We retain personal information for as long as necessary to fulfill the purposes outlined here or as required by law.

F. International Transfers
• If you access services from outside the United States, your information may be transferred to and processed in the U.S. and other countries. By using the services, you consent to such transfers subject to applicable law.

G. Children’s Data
• Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

H. Changes to this Policy
• We may update this Policy from time to time. Material changes will be posted on our website with an updated effective date.

© 2025 IT Career Switch – All Rights Reserved
Last updated: November 1, 2025
Terms last reviewed by legal counsel: November 2025